Privacy Policy

1. Introduction

Crowberry Education Sdn Bhd ("Crowberry", "we", "us", "our") is committed to protecting the personal data of individuals who interact with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you enquire about or participate in our educational programmes.

This policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have questions about this policy or how your data is handled, contact us at [email protected].

2. Data We Collect

We collect personal data in the following circumstances:

• Enquiry forms: name, email address, phone number, and any message content you submit via our website contact form.
• Programme enrolment: the above, plus any additional information needed to administer your participation (e.g. dietary requirements for session catering).
• Website usage: analytics data collected automatically via cookies (if you have consented), including pages visited, session duration, and device type.
• Programme feedback: written feedback submitted at the conclusion of a programme, used for curriculum development.

We do not collect sensitive personal data (as defined under the PDPA) unless specifically required and separately consented to.

3. How We Use Your Data

• Responding to enquiries about our programmes
• Administering programme enrolment and attendance
• Sending relevant programme-related communications (session reminders, material dispatch notifications)
• Improving our curriculum based on aggregated and anonymised feedback
• Complying with legal obligations

We do not use your personal data for unsolicited marketing without your explicit opt-in consent. We do not sell your personal data to any third party.

Legal basis: Processing is carried out on the basis of consent (for enquiry and marketing communications) and legitimate interest (for programme administration and service improvement).

4. Data Retention

Enquiry data that does not result in enrolment is retained for up to 12 months. Participant data related to programme enrolment is retained for 5 years from the date of participation for administrative and audit purposes, after which it is securely deleted. Anonymised feedback data may be retained indefinitely for curriculum development purposes.

5. Data Protection

• Data is stored on password-protected systems with restricted access.
• Email and digital communications are transmitted via encrypted channels where supported.
• Access to personal data is limited to staff members who require it for programme administration.
• In the event of a data breach that affects your rights, we will notify you and the relevant authorities as required under Malaysian law.

6. Cookies

Our website uses cookies for basic site functionality and, with your consent, for analytics. Essential cookies cannot be disabled as they are required for the site to operate. All other cookie categories are optional and managed through our cookie consent tool. For full details, see our Cookie Policy.

7. Third-Party Services

We may use the following third-party services in connection with our website and operations:

• Google Analytics (where consented): web traffic analytics. Data is processed by Google Inc. in accordance with their privacy terms.
• Email service providers: used to send administrative and programme-related communications.

We do not share your data with third parties for commercial marketing purposes. We do not receive referral fees from any financial adviser or planner to whom we direct participants.

8. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for processing where consent is the legal basis
• Request that we stop processing your data for direct marketing purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days of receiving your request.

9. Children's Privacy

Our programmes are designed for adults aged 35 and above. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data to us, please contact us at [email protected] and we will delete it promptly.

10. External Links

Our website may contain links to third-party websites, including those of licensed financial planners listed in our referral directory. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email to enrolled participants. The date at the top of this document reflects the most recent revision. Continued use of our website or participation in our programmes following any update constitutes acceptance of the revised policy.

12. Contact

For any privacy-related queries or to exercise your data rights:

Crowberry Education Sdn Bhd
41 Persiaran Lagoon, Bandar Sunway, 47500 Subang Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3 5635 4928